Privacy Policy

Last Updated: 02 March 2026

1. Introduction

Garapano is a digital real estate marketplace that connects property seekers with property owners and authorized agents. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use the Garapano mobile application, website, and related services.

By using Garapano, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

2. Information We Collect

We collect only the information necessary to operate a secure, trusted, and effective real estate marketplace.

2.1 Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Physical address (where applicable)

2.2 Identity Verification Information (KYC)

To promote trust, safety, and fraud prevention, users who list properties are required to complete an identity verification process. This may include:

  • National ID or Passport images
  • Proof of residence documents
  • Live selfie for identity verification

Important Notice:
Identity verification is used strictly for trust, safety, fraud prevention, and regulatory compliance purposes. It does not verify property ownership, legality, condition, pricing accuracy, or suitability.

 Identity verification data:

  • Is not used for advertising or marketing
  • Is not used for profiling
  • Is never visible to other users
  • Is not sold or shared publicly

2.3 Property Listing Information

When users create property listings, we collect:

  • Property descriptions
  • Images and videos uploaded by users
  • Listing location and map coordinates

2.4 Location Information

With your permission, we may collect approximate or precise location data to:

  • Display properties near your location
  • Enable map‑based property search and navigation
  • Accurately place property listings on maps

You may control location permissions through your device settings.

2.5 Usage and Interaction Data

We collect limited usage and interaction data such as:

  • App usage patterns
  • Listing views and interactions (including qualified views)
  • Device information and log data

This data is used to:

  • Analyze app performance
  • Improve features and user experience
  • Prevent abuse and fraud
  • Provide insights to property listers

3. How We Use Your Information

We use collected information to:

  • Operate and maintain the Garapano platform
  • Facilitate property discovery and communication between users
  • Verify the identity of property listers
  • Display property listings and map‑based features
  • Provide performance insights to listers
  • Send service‑related notifications and updates
  • Improve functionality, security, and reliability

4. Data Storage and Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

  • Data is stored on secure servers with access controls
  • Encryption is used where appropriate
  • Identity verification documents are used only for verification purposes
  • KYC documents are not accessible to other users

While no system is completely secure, we continuously review and improve our security practices to protect your data.

5. Data Retention and Deletion

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

  • You may delete your account at any time through the app settings
  • Upon account deletion, personal information, identity verification documents, and user‑generated content are permanently deleted from our active systems, except where retention is required by law (such as fraud prevention, dispute resolution, or regulatory compliance)

6. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share information only:

  • With trusted service providers that support app functionality (such as cloud hosting, analytics, and push notifications)
  • When required by law, regulation, or legal process
  • To protect the rights, safety, and integrity of Garapano and its users

Third‑Party Services

Garapano uses third‑party services to support core app functionality, including analytics, crash reporting, and push notifications. These providers may process data in accordance with their own privacy policies. We ensure that such providers process data only on our instructions and in compliance with applicable data protection laws.

Some service providers may store data on servers located outside Zimbabwe. In such cases, we take reasonable steps to ensure appropriate safeguards are in place.

7. Permissions

Garapano may request access to the following device features:

  • Camera: For identity verification and property photos
  • Photo Library: For uploading documents and listing images
  • Location: For map‑based property search and placement

You may manage or revoke permissions through your device settings. Certain features may not function correctly without required permissions.

8. Your Rights

You have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your account and associated data
  • Opt out of non‑essential communications

Requests can be made using the contact details below. We respond within a reasonable timeframe.

9. Third‑Party Links

Garapano may contain links to third‑party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective once published in the app or on our website. Continued use of Garapano constitutes acceptance of the updated policy.

11. Children’s Privacy

Garapano is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal data has been collected from a child without appropriate consent, we will take steps to delete such information promptly.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: sproutdsn@gmail.com